We've answered some of the most common questions below. If you need further assistance, please contact our support team at info@shopmore.pk or WhatsApp us at +92 319 2340311.

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Payments

Q: What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

• Easypaisa

• JazzCash

• Bank Transfer (where available)

Available payment options will be displayed during checkout.

Q: Is Cash on Delivery (COD) available?

Yes. Cash on Delivery is available in most cities across Pakistan.

Q: Is my payment information secure?

Absolutely. SHOP MORE™ uses secure encryption and trusted payment processing methods to protect your personal and payment information.

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Shipping & Delivery

Q: Do you deliver all over Pakistan?

Yes. SHOP MORE™ delivers nationwide across Pakistan.

Q: How long does delivery take?

Hyderabad: Same-Day Delivery

Karachi: 2 Business Days

Other Cities in Pakistan: 3–4 Business Days

Delivery times may vary during public holidays, severe weather conditions, or high order volumes.

Q: How long does it take to process my order?

Most orders are processed within 24 hours after confirmation.

Q: Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, or email.

Q: My tracking information isn't updating. What should I do?

Tracking systems may take some time to update. If your tracking information hasn't updated after 48 hours, please contact our support team for assistance.

Q: My order shows delivered, but I haven't received it.

Please check with family members, neighbors, or your building reception. If you still cannot locate your package, contact our support team and we will help investigate the issue.

Q: How much does shipping cost?

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

Occasionally, SHOP MORE™ may offer free shipping promotions on selected products or orders.

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Returns & Refunds

Q: What if I receive a damaged or defective product?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos of the issue. Our team will review your request and provide an appropriate solution.

Q: Can I cancel my order?

If your order has not yet been dispatched, we may be able to cancel it. Please contact us as soon as possible after placing your order.

Q: Can I change my shipping address after placing an order?

Yes, if your order has not yet been shipped. Contact our support team immediately to request any changes.

Q: What if I entered incorrect information during checkout?

Please contact us as soon as possible. Once an order has been shipped, changes may not be possible.

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Contact Us

Still have questions?

We're always happy to help.

Email: info@shopmore.pk

Phone / WhatsApp: +92 319 2340311

Address:
KARIM HEIGHTS OFFICE NO 1,
UNIT 10, LATIFABAD,
HYDERABAD, SINDH, PAKISTAN

Our support team typically responds within 24 business hours.

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Thank you for shopping with SHOP MORE™! 🛍️

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