Refund policy

Last Updated: October 2026

At SHOP MORE™, customer satisfaction is our priority. We want you to have a smooth and reliable shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The product must be unused and in its original condition.

  • Original packaging, accessories, tags, and manuals (where applicable) must be included.

  • Proof of purchase or order confirmation must be provided.

To request a return, please contact our support team for approval before sending any product back.

Email: info@shopmore.pk

Please do not return any item without receiving return instructions from our team.

2. Damaged, Defective, or Incorrect Items

Please check your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

After reviewing your request, SHOP MORE™ will work with you to arrange an appropriate resolution, such as a replacement, exchange, or refund, where applicable.

3. Non-Returnable Items

The following items may not be eligible for return or refund, except where required by applicable law or where the product is defective or incorrect:

  • Personal care and hygiene products that have been opened or used

  • Opened cosmetics and beauty products

  • Customized or personalized products

  • Digital products and downloadable content

  • Gift cards and promotional vouchers

  • Products damaged through misuse, negligence, or improper handling by the customer

  • Sale or clearance items, subject to applicable consumer rights

If you are unsure whether your product qualifies for a return, please contact us before submitting your request.

4. Exchanges

Customers may request an exchange for a different color, size, or product variant, subject to availability and approval.

If the requested replacement is unavailable, our team will discuss the available alternatives with you.

5. Refund Process

Once an approved return has been received and inspected, we will notify you of the refund decision.

If your refund is approved, it will be processed through an appropriate payment method.

Depending on the original payment method, refunds may be issued through:

  • Bank Transfer

  • Easypaisa

  • JazzCash

  • The original online payment method, where available

Approved refunds are generally processed within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on the bank or payment provider.

6. Cash on Delivery (COD) Orders

For orders paid through Cash on Delivery, approved refunds will generally be issued through Bank Transfer, Easypaisa, or JazzCash.

Customers must provide accurate payment details to receive their refund.

7. Return Shipping Costs

If a return is necessary because an item was damaged, defective, or incorrectly delivered, SHOP MORE™ will cover reasonable return shipping costs once the issue has been verified and the return has been authorized.

For other approved returns, the customer may be responsible for return shipping charges, where applicable and communicated in advance.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted before the order is processed or dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible.

If your order has already been dispatched, please contact our support team for guidance.

9. Refund Delays

If you have not received your refund within the stated processing period, please check with your bank or payment provider first. If the refund is still missing, contact us with your order number and refund details.

10. Contact Information

For questions about returns, refunds, exchanges, or cancellations, please contact us:

SHOP MORE™

Email: info@shopmore.pk

Phone / WhatsApp: +92 319 2340311

Business Address:
Karim Heights, Office No. 1
Unit 10, Latifabad
Hyderabad, Sindh, Pakistan

Business Hours:
Monday–Saturday: 9:00 AM–8:00 PM (PKT)
Sunday: Limited Support Available

We appreciate your trust in SHOP MORE™ and thank you for shopping with us.

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