Frequently Asked Questions (FAQs)

Welcome to SHOP MORE™! We've answered some of the most common questions about shopping, payments, shipping, and returns. If you need further assistance, our customer support team is here to help.

1. Orders & Products

Q: How can I place an order?

Browse our website, select your desired product, add it to your cart, and proceed to checkout. Enter your contact and delivery details, select an available payment method, and confirm your order.

Q: Are the products available on your website in stock?

Product availability may vary. If a product is unavailable, it may be removed from the website or marked as out of stock.

Q: Can I cancel my order?

You may request cancellation before your order is dispatched. Please contact our support team as soon as possible. Cancellation cannot be guaranteed once an order has been shipped.

Q: Can I change my order after placing it?

If your order has not yet been processed or dispatched, we may be able to update your order details. Contact us promptly to request a change.

2. Payments

Q: What payment methods do you accept?

Available payment methods may include:

  • Cash on Delivery (COD)

  • Easypaisa

  • JazzCash

  • Bank Transfer, where available

Please check the checkout page for the payment options available for your order.

Q: Is Cash on Delivery available?

Cash on Delivery may be available in eligible delivery areas across Pakistan. Available options will be confirmed during checkout or by our customer support team.

Q: Which currency do you use?

All product prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

3. Shipping & Delivery

Q: Do you deliver across Pakistan?

Yes, SHOP MORE™ delivers to Hyderabad, Karachi, and other serviceable cities and areas across Pakistan.

Q: How long does delivery take?

Our estimated delivery times are:

  • Hyderabad: Same-day delivery

  • Karachi: 2 business days

  • Other cities in Pakistan: 3–4 business days

Hyderabad same-day delivery depends on order confirmation, product availability, delivery location, and order timing. All delivery times are estimates.

Q: How long does order processing take?

We aim to process orders within 1 business day after confirmation, subject to product availability and order verification.

Q: Will I receive tracking details?

Where tracking is available, we may share your order tracking details through SMS, WhatsApp, or email after dispatch.

Q: What should I do if my delivery is delayed?

Please contact our customer support team with your order details. We will help you check the status and provide an update where available.

Q: How much does shipping cost?

Shipping charges, if applicable, will be displayed or communicated before your order is confirmed. Free shipping may be offered during selected promotions.

4. Returns & Refunds

Q: What if I receive a damaged, defective, or incorrect product?

Please contact us within 7 days of delivery and provide your order details along with clear photos or videos showing the issue. Our team will review your request according to our Return & Refund Policy.

Q: Can I return a product if I change my mind?

Returns are subject to our Return & Refund Policy and the condition of the product. Please review the policy or contact our support team before sending an item back.

Q: How will I receive my refund?

Approved refunds will be arranged through a mutually confirmed payment method, depending on the original payment method and the circumstances of the order.

Q: What if my product is missing an item or accessory?

Contact us with your order number and photos of the received package and its contents. We will review the issue and guide you on the next steps.

5. Customer Support

Q: How can I contact SHOP MORE™?

You can reach us using the following contact details:

Email: info@shopmore.pk

Phone / WhatsApp: +92 319 2340311

Business Address:

KARIM HEIGHTS OFFICE NO 1, UNIT 10, LATIFABAD, HYDERABAD, SINDH, PAKISTAN

Q: When will I receive a response?

We aim to respond to customer inquiries within 24 business hours. Response times may vary during weekends, public holidays, or busy periods.

Still Have Questions?

We're happy to help! If you cannot find the answer you're looking for, contact our team and we'll do our best to assist you.

Thank you for choosing SHOP MORE™.

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